Privacy Policy
Last updated: September 29, 2026
LoadEase LLC (“LoadEase”, “we”, “us”) provides truck dispatch services to owner-operators and small fleets. This policy explains what personal information we collect through loadeasellc.com, how we use it, and your choices.
Information we collect
When you fill in our carrier sign-up or contact forms, or call, text or email us, we collect:
- Your name, company name, phone number and email address
- MC number and equipment type
- Business documents you upload (MC authority, certificate of insurance, W-9, factoring notice of assignment, voided check)
- Your SMS consent choice, including the date and time you gave it
- Basic technical data such as IP address and browser type
How we use your information
- To review your application and set up dispatch services
- To respond to your questions and contact you about loads, rates and paperwork
- To send service updates by phone, email or SMS
- If you opt in, to send promotional messages about our services
- To meet legal, tax and compliance obligations
SMS and mobile information
We send text messages only to people who have opted in. No mobile opt-in or text message consent will be shared with third parties or affiliates. Phone numbers collected for SMS are not sold, rented or shared for marketing purposes. You can opt out at any time by replying STOP. See our SMS Terms for details.
Sharing your information
We do not sell your personal information. We share it only with brokers, shippers and factoring companies when needed to book and settle loads for you, and with service providers who help us run our business (for example, hosting and email). These providers may use your information only to perform services for us. Information may also be disclosed if required by law.
Data security and retention
We use reasonable safeguards to protect your information and keep it only as long as needed for the purposes above or as required by law.
Your choices
You may ask us to access, correct or delete your personal information, or stop marketing messages, by contacting us below. Reply STOP to any text to end SMS messages.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
LoadEase LLC
5900 Balcones Drive, Ste 15083
Austin, TX 78731
Phone: (409) 916-7499
Email: info@loadeasellc.com